Under what conditions will my order be delivered?

First about delivery in Ukraine.

The main partner for the delivery of goods from the online store PodVodoy to our customers today is the delivery service "Nova Poshta". If there is no branch of this service in your city, the goods can be sent by any other postal service, for example - "Ukrposhta".

You can pay for the goods upon receipt, directly at the department of the delivery service - the so-called "cash on delivery" or by prepayment to the details specified during the negotiations. As a rule, this is a Privat Bank card. "Cash on delivery" implies additional costs in the form of payment to the delivery service for this service. Usually it is within 2 - 2.5% of the total.

Delivery cost depends on your location and is determined by the delivery service. Subject to full payment of your order even before it is delivered, we will cover the delivery costs.

After sending the parcel, the recipient is informed of the declaration number. With the help of this number, you can track the passage of the parcel from the sender to the recipient on the website of "Nova Poshta" - it is very convenient. If you do not want to deal with this, you can just call us and we will provide you with all the available information about the parcel.

Delivery to another country

If you are in another country, then everything is a little more complicated. Depending on the destination and the wishes of the customer, we can use the services of a variety of transport companies. Accordingly, the terms and cost of their services can be very different.

Unfortunately, the only acceptable form of payment for us when sending to another country is a full prepayment of the cost of the order itself and the estimated cost of delivery. The choice of the transport company, conditions and form of payment is made in the process of correspondence by mail or by communicating by phone.

When sending to the countries of the former USSR, the UkrPochta company is usually used. The cost of delivery, for example, for a fully equipped flashlight is $ 20. Generally, the delivery time is no longer than 2 weeks.

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